Guided WhatsApp menus
Native WhatsApp lists and buttons for doctor schedules, cosmetics, services & packages, pharmacy, location and "talk to an agent".
Channelway Nursing Home
Patients message the nursing home on WhatsApp all day about doctors, lab tests, cosmetics, pharmacy and emergencies. Staff needed the routine questions handled instantly — without an AI ever inventing prices, hours or medical advice.
25AI intents understood
93Approved conversation screens
2Languages — Sinhala & English
0AI-written replies to patients
(01) The goal
Answer patients instantly in Sinhala or English with clinic-approved replies, hand anything sensitive to a human, and show staff every conversation in one place.
(02) What we built
Safe AI routing
When a patient types freely, AI only picks which approved answer to send. It never writes the reply itself, so it cannot make anything up.
Emergency path
A dedicated emergency route and human handoff with a higher confidence bar.
Staff portal
An inbox of conversations, a list of questions the AI could not answer (to improve the menus) and team management.
(03) Built with
- Node.js
- TypeScript
- Fastify
- PostgreSQL
- WhatsApp Cloud API
- Gemini
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